Poll

Which analytics service do you use?
Analog
1%
AWStats
3%
CrawlTrack
1%
Open Web Analytics
5%
Piwik
4%
Webalizer
2%
Urchin
2%
SurfReport
0%
Other
1%
Clicktale
4%
Google Analytics
34%
VisiStat
3%
Webtrekk Q3
0%
Webtrends
23%
Woopra
2%
Yahoo! Web Analytics
14%
Total votes: 3714

ClickTale Customer Experience Analytics

ClickTale is the industry leader in Customer Experience Analytics (CEA), providing businesses with revolutionary insights into their customers’ online behavior. Over 40,000 businesses rely on ClickTale to optimize website performance, improve usability and dramatically increase conversion rates. ClickTale tracks every mouse move, click and scroll, creating playable videos of customers’ entire browsing sessions as well as powerful visual heatmaps and behavioral reports that perfectly complement traditional web analytics. As a fully hosted subscription service, ClickTale is cost-effective and quick to set up.

Is your website making you enough money? improve your sales with ClickTale

ClickTale Full Feature List

Behavior Analytics

Visitor Recordings: See absolutely everything your visitors do on your webpage. Watch recordings of your visitors’ full browsing sessions to discover exactly how they use your site. See their every mouse move, click and keystroke, as if you were looking over their shoulder.

Visitor Recording
Mouse Move Heatmaps

Mouse Move Heatmaps: Get a comprehensive, visual representation of what visitors are looking at and focusing on within a webpage based on thousands of visitors to your site. The definitive method for conducting accurate eye-tracking on a massive scale at a fraction of the cost.

Attention Heatmaps: See how much attention a specific website area gets from your visitors, what content your visitors care about, what they read, and what they skip over. Tailor your content to suite your visitors’ interests and reduce abandonment rates.

Attention Heatmaps
Scroll Reach Heatmaps

Scroll Reach Heatmaps: Find out exactly where the page fold lies on your webpage, how far down your visitors scroll, and at what point your visitors abandon the page. Discover which pages need to be shorter, and which ones can be made longer.

Click Heatmaps: Discover everywhere your visitors click on the page, whether it’s a link, image, text or dead space. Find the obstructions in your conversion funnels by seeing what links aren’t getting enough clicks, and what call to action buttons are being ignored.

Click Heatmaps

Conversion Analytics

Form Analytics

Form Analytics: The only comprehensive analytics suite dedicated entirely to improving your online form’s performance. Discover which fields take too long to fill, are most frequently left blank, and cause your visitors to leave.

Advanced Filtering: Define any business process, scenario or funnel to discover which visitors complete the process, which drop out, and why! By optimizing your customer’s progress through your funnels you can guarantee better conversion rates and increased sales.

Advanced Filtering
Link Analytics

Link Analytics: Discover how visitors respond to and interact with your hyperlinks. With eight distinct behavioral reports, you have access to comprehensive information about your visitors’ hovers, clicks, hesitation time, and visit order.

Custom Alerts: Get custom email alerts when your customers complete or drop out of any business process or conversion funnel. Stay on top of your online business performance with real-time alerts, keeping you in the loop, 24/7

Custom Alerts

Marketing Analytics

Real Time Monitor

Real Time Monitor: See where your visitors are coming from and watch exactly what they are doing and what pages they are browsing in Real-Time! This fantastic tool enables you to make on-the-fly decisions like never before.

Campaign Tracking: Gain an unparalleled view of your email subscribers’ behavior and consumer trends, with the ability to drill down into demographic segments and watch individual sessions. Discover which communications generate the most conversions and sales.

Campaign Tracking
Page Reports

Page Reports: Monitor unique page performance statistics that help you improve your online customer experience. These comprehensive page reports give you all the statistical data you need on your website’s best and worst pages.

Demographics: See a complete analysis of your visitors based on their demographic information. The better you know your audience, the better you can create content to draw them in and increase your conversion rates.

Demographics

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